Frequently Asked Questions

Do you sell items not listed online?
Yes. Pease call or contact us with inquiries for items you cannot find on our web site and we can find what you are looking for.

Do online sales include sales tax?
Sales tax ONLY applies to orders shipped to Michigan and Ohio addresses.

How late are you open?
You can call Customer Service M-F 8am - 5pm EST.

Holiday Hours
Christmas Eve: 8am - 12pm
Christmas: Closed
New Years Eve: 8am - 12pm
New Years: Closed

For our local store hours you can go to our Store Locations page.

Payment Methods
Online we accept the following payments: VISA, MASTER CARD, DISCOVER, AMERICAN EXPRESS, & PAYPAL.

At any of our store locations we accept the above credit cards, CASH, CHECKS (w/ID), & MONEY ORDERS.

Can I get more information about a product?
Yes. Pease call or contact us to request more information about any of the products listed on our website. We would be happy to send you the appropriate information including current catalogs from our vendors.

Can I get a replacement manual for my machine?
Yes. Pease call or contact us to request a replacement manual. We would be happy to send you the appropriate manual via email. If you would like a printed copy then you would be responsible for any printing costs. Please be sure to give us your mailing address if you are interested in a printed copy.

Can I place my order by phone or fax?
Yes, you may place your order over the phone by calling 1-877-930-5690. You may also fax your order to us using our fax order form and faxing the form to 419-335-2240.

Using Purchase Orders online
If you do not need a charge account setup but want to reference an order using a PO number you can enter your PO number at the time of placing your order in the "Ordering Instructions" field.

Customers may also choose to setup a charge account by filling the following form and faxing it to 419-335-2240. Click here for more information including terms regarding setting up a charge account.

Price Matching
We will match any price, given it is in written form or can be verified by an employee at Baker's Gas & Welding Supplies on the date of purchase.

How can I check the status of my order?
The order status is updated via email as soon as it changes in our system. It will be sent to the email address you supplied on the order. If you forgot or didn't recieve an email confirmation you can also go to http://www.bakersgas.com/orderstatus/ and type in your order number and billing zip code to view the status of your order.

Can I cancel my order?
Orders are generally processed as soon as they come in. While we cannot stop all processed orders, please contact us and we will try our best. If an order has already been shipped, you may return the items unopened at your expense. Restocking fees may apply.

Contacting us about the website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you may contact us by mail at the following address:

Webmaster
Baker's Gas & Welding Supplies, Inc.
1299 N. Shoop Ave.
Wauseon, OH 43567

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Frequently Asked Questions