Frequently Asked Questions

Do you sell items not listed online?
Yes. Pease call or contact us with inquiries for items you cannot find on our web site and we can find what you are looking for.

You may also find all the brands we carry here: All Brands

Do sales through the website include sales tax?
Sales tax ONLY applies to orders shipped to Michigan and Ohio addresses.

How late are you open?
You can call Customer Service M-F 8am - 5pm EST.

Holiday Hours
Christmas Eve: Closed
Christmas: Closed
New Years Eve: Closed
New Years: Closed

For our local store hours you can go to our Store Locations page.

Payment Methods
Online we accept the following payments: VISA, MASTER CARD, DISCOVER, AMERICAN EXPRESS, & PAYPAL.

At any of our store locations we accept the above credit cards, CASH, CHECKS (w/ID), & MONEY ORDERS.

Can I get more information about a product?
Yes. Pease call or contact us to request more information about any of the products listed on our website. We would be happy to send you the appropriate information including current catalogs from our vendors.

Can I get a replacement manual for my machine?
Yes. Pease visit our machine manuals page to request a replacement manual directly from the machine manufacturer.

Can I order using Purchase Orders?
We accept Purchase Orders as a payment method online for approved credit customers. If you would like to use a purchase order as a payment method click HERE and follow the steps outlined.

If you just want to reference an order using a PO number you can enter your PO number at the time of placing your order in the "Ordering Instructions" field.

How do I set up a charge account?
Customers may also choose to setup a charge account by filling out the following credit application and Email, or fax to 419.335.2240.

Click here for more information including terms regarding setting up a charge account.

Does Baker's price match?
We will match any price, provided that it meets our minimum pricing requirements. We reserve the right to accept or decline any price matching request. We also must be able to verify the price. If we match a price on a competing website it automatically voids any current promotion we have on that product. If we offer an exclusive promotion code to a customer it also voids any current promotion on the product.

We do not price match "auction" websites such as eBay.

How can I check the status of my order?
The order status is updated via email as soon as it changes in our system. It will be sent to the email address you supplied on the order. If you forgot or didn't receive an email confirmation you can also go to http://www.bakersgas.com/orderstatus/ and type in your order number and billing zip code to view the status of your order.

Can I cancel my order?
Orders are generally processed as soon as they come in. While we cannot stop all processed orders, please contact us and we will try our best. If an order has already been shipped, you may return the items unopened at your expense. Restocking fees may apply.

How do I contact Baker's about the website?
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you may contact us by email here or by mail at the following address:

Webmaster
Baker's Gas & Welding Supplies, Inc.
1299 N. Shoop Ave.
Wauseon, OH 43567


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