- FAQs

FAQs-Q2-19-Hero

 

Does BakersGas.com offer Free Shipping?

BakersGas.com offers FREE Shipping on any order over $50 that is shipping within the lower 48 states. We are also able to offer 2-day shipping in select states on in-stock items. For more info about free shipping and 2-day shipping, refer to our shipping policies here.

 


Will there be sales tax charged on my order?

BakersGas.com is currently charging sales tax in the following states:

  • Ohio
  • Michigan
  • Indiana
  • Illinois
  • Georgia
  • Pennsylvania
  • California
  • Minnesota
  • Oklahoma
  • New York

 

 

This is subject to change at any moment, and we may begin charging tax in your state. If you are unsure of whether or not you will be charged sales tax, feel free to input your ZIP code at checkout and allow your taxable amount to recalculate.

 

If you or your business are tax exempt, please create an account on our website and email your tax exempt certificate to support@bakersgas.net. A member of our support team will reach out to you and make your account tax exempt for future purchases.

 


What is your return policy?

BakersGas.com offers 14-Day Hassle Free Returns. The item(s) will require an RMA number from a BakersGas.com representative. The item will also need to be in the original packaging, unused and unaltered. Any item(s) that has been sent back to Baker’s Gas as a return without an RMA number from a BakersGas.com representative will not be processed as a return or refunded.

 

For more information on a potential return, please refer to our Return Policies here.

 


I am trying to place an order, but there is a “Payment Processing Error”. How do I proceed with my order? 

If you are faced with a Payment Processing Error during checkout, the fix is often easy and just requires a quick call to your bank or card issuer. Here are some reasons that you may be seeing a payment processing error:

 

  • 1.) Your bank or card issuer is attempting to protect you against a possibly fraudulent charge
    • This often happens to larger purchases and big ticket items.
  • 2.) The billing ZIP code that you have entered does not match the ZIP code that the card is registered to.
    • The card may be billing to an older address that you are no longer at. If you are unsure of the billing ZIP code for your card, give a call to your bank or card issuer, and they will be able to help you out.
  • 3.) There are insufficient funds in the account.

 

If you are seeing a payment processing error, a BakersGas.com representative is unable to manually process the card seeing that it has been declined by the bank or card issuer.

 


Has my order shipped yet?

As soon as your order ships, you will receive an email notification with a tracking number allowing you follow your order as it comes to you. If you have not received any emails regarding your order, please check your spam/junk folder.

 

If you paid for your order with a PayPal invoice, check, or ACH transfer and worked directly with a BakersGas.com representative, please contact us to receive tracking.

 


How long will it take for me to receive my order?

Depending on where you are located, shipping transit times could be anywhere between 1-5 business days. For more information on shipping transit times, please visit our Shipping Policy page here, or view our Outbound View Transit Map here.

 


Can I amend my order to be picked up at my local UPS Customer Service Center?

If you would like to amend your order and have it delivered to your local UPS facility, please contact a BakersGas.com representative to place this request. In order to protect the customer, we only allow for this to be changed by a BakersGas.com representative due to an increased number of fraudulent orders.

 


Will I have to sign for my order when it arrives?

If you would like to ensure that you are required to sign for your package in order for it to be released during delivery, please select the ‘Signature Confirmation’ box at checkout. This will add a $5 fee to your order.

 


Can my shipping and billing addresses be different?

Both your shipping and billing addresses are able to be different, but you may be contacted via email or phone call by a BakersGas.com representative for further clarification on your order and to verify both addresses.

 


Can I cancel my order?

Most orders are processed immediately and are set to ship same day. If you need to request an order cancellation, please reach out to a BakersGas.com representative. If an order has already shipped, you will need to receive an RMA number from a BakersGas.com representative and will need to ship the order back at your expense.

 


I forgot to add an item to an order that has yet to ship. Am I still able to adjust the order?

If an order has yet to ship and you would like to add another item, please reach out to a BakersGas.com representative to complete this request. Please note that this additional item may affect the processing time and delay your order from shipping out as planned.

 


Am I able to exchange an unwanted item for a different one?

The easiest way to handle the exchange of one item for another is to reach out to a BakersGas.com representative and request an RMA for the unwanted item, then place an order for the replacement item. This will create the least amount of lag between the unwanted item getting to us and the new item getting to you.

 


What steps should I take if I have a problem with my order?

If there are any issues with your order such as missing items, quantity shortage, damaged items (see below for more info), or incorrect items please reach out to a BakersGas.com representative to resolve it.

 


What should I do if my order is damaged when it arrives.

The easiest way to take care of an order that is damaged is to refuse delivery if possible. If the item has been delivered and is damaged, please visit the shipping carrier’s tracking page for the shipment using your unique tracking number and file a claim and reach out to a BakersGas.com representative. BakersGas.com will work to resolve the issue as quickly as possible, but timelines are subject to change based on shipping carriers.

 


What should I do if my machine is defective and is not working properly?

If your machine is defective and is still within the manufacturer’s warranty window, the first step is to reach out directly to the manufacturer. Please allow the manufacturer to troubleshoot with you to see if the item is defective due to user error. Many issues with machines can be fixed over the phone.

 

If the manufacturer decides that the issue falls under warranty, please contact a BakersGas.com representative with the serial number of your item and notify them of the issue. BakersGas.com will be your point of contact between yourself and the manufacturer, and will work to resolve the issue as quickly as possible. Warranty replacements timelines are subject to change depending on the manufacturer/availability of the item.

 


Can I set up a Charge Account to use with BakersGas.com?

If you would like to set up a charge account with BakersGas.com, please view our Credit Application page and follow the steps to fill out and submit an application for Net 30 Days payment terms. A BakersGas.com representative will notify you via email of your acceptance/denial, and if accepted will help you to set up a change account for use on BakersGas.com.

 


Am I able to submit PO’s for items on BakersGas.com?

Formal PO’s can be submitted for orders placed with BakersGas.com. Please send your company’s PO to our support team at support@bakersgas.net. If you are a charge customer with Baker’s Gas, your account will be billed for the items in the PO. If you are not a charge customer, please include a phone number for a BakersGas.com representative to follow up and collect a credit card payment.

 

If a PO number needs to be referenced, but you do not need to submit a formal PO, please feel free to reference the PO number in the “Order Instructions” section during checkout.

 


If an item is not listed on BakersGas.com, are you still able to get it for me?

If there is an item currently being produced by a manufacturer/brand that BakersGas.com is currently stocking, there should be no issue in getting it for you. This does not extend to any discontinued items as they are no longer in production. If there is an item that is not listed on our site that you would like to purchase or information on pricing/availability, please reach out to a BakersGas.com representative with the manufacturer’s part number for the item.

 


Am I able to place an order over the phone?

A BakersGas.com representative would be happy to take an order over the phone during our standard business hours. Our hours are Monday – Friday, 8a-5p EST.

 


Does BakersGas.com price match other deals?

We will match any price, provided that it meets our minimum pricing requirements. We reserve the right to accept or decline any price matching request. We also must be able to verify the price. If we match a price on a competing website it automatically voids any current promotion that BakersGas.com has on that product. If we offer an exclusive promotion code to a customer it also voids any current promotion on the product. 

 


Which methods of payment does BakersGas.com accept?

BakersGas.com accepts the following payment methods:

  • Visa
  • Mastercard
  • Discover Card
  • American Express
  • PayPal
  • Apple Pay
  • PayPal Credit

 


Is my credit card information secure on BakersGas.com?

BakersGas.com processes all credit card transactions through Authorize.Net. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their eCommerce transactions securely.

 


I just received a call from BakersGas.com. Why?

A BakersGas.com representative may reach out to you to confirm additional details regarding your order, shipping/billing address, email address, or items that you ordered. If you are contacted, these details are pertinent to the processing of your order.

 


I received an email asking for proof of ID? Why is this needed?

Due to the industry that we are in, the merchandise that we sell can be very costly. This results in BakersGas.com getting the occasional fraudulent order. If a BakersGas.com representative has an inclination that an order may possibly be fraudulent, you may be notified by email asking for proof of I.D. This is only in efforts to ensure that all orders are legitimate and is in the interest of the customer. As soon as we have cleared an order as not fraudulent, the order will be processed and shipped as normal.

 


Am I able to finance my purchase through BakersGas.com?

BakersGas.com has partnered with Quickspark Financial to offer financing to any business that qualifies. To learn more and apply for business financing, please click here.

 

If you are looking for personal financing, we recommend looking into PayPal credit.

 


Does BakersGas.com ship internationally?

BakersGas.com can process orders through our website to ship to Canada.

 

If you are outside of the United States or Canada, we are still able to work with you to get the items that you need. If you are looking to place an international order, BakersGas.com requires that the customer pays for the order via wire/ACH transfer. The customer is also required to arrange and pay for all shipping and duties and duties associated with the order.

 

If you accept these terms and would like a quote for any items that you may be considering, please contact us at support@bakersgas.net with valid part numbers from the manufacturer.

 


Does BakerGas.com sell any used or demo equipment?

BakersGas.com occasionally has various demo machines, helmets, and accessories available for purchase at discounted prices. Please reach out to a BakersGas.com representative for more information and to see what demo items are currently available.

 


Are you able to help me out with getting my machine repaired?

If you are located in Ohio, Michigan, or Indiana we may be able to help you get your machine serviced. If you are outside of the aforementioned states, please reach out to your machine’s manufacturer to find a service center local to you.

 

Baker's Gas is an authorized service center for Miller Electric, Lincoln Electric, ESAB, and Hypertherm.

 


I lost the User’s Manual for my machine. Am I able to get a new one? 

If you are looking for a manual for your welding machine, please follow this link.



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